Last updated: April 2026
Talk To Pixels operates on a prepaid credit model. You purchase credits in advance and spend them as you use the service. This policy explains how credits work, when refunds may be issued, and how to request one.
Credits are the currency of Talk To Pixels. Each image edit, filter, or AI operation deducts a fixed number of credits from your balance depending on the operation and model used. Credits are deducted only when a request is successfully processed - failed requests do not consume credits.
Credits never expire. Purchased credits remain in your account indefinitely until used.
All payments are processed securely by Polar, our payment provider. We never store your card details. Upon successful payment, credits are added to your account immediately and an order reference is displayed on your confirmation page. Please keep this reference for any future support requests related to your purchase.
Credits that have been consumed by completed operations are non-refundable. This is because each operation incurs real computational costs from third-party AI providers that cannot be recovered once processing has occurred.
Generally, unused credits are also non-refundable once purchased. Credit packs are one-time purchases made with full knowledge of what is included, as described on the pricing page at the time of purchase.
We will consider refund requests in the following limited circumstances:
In all cases, we reserve the right to assess each request individually and issue credit top-ups rather than monetary refunds where appropriate.
To request a refund or report a billing issue, contact us via the support page and include the following:
We aim to respond to all billing queries within 2 business days.
We may update this Refund Policy as the service evolves. Continued use of the service after changes constitutes acceptance of the updated policy.